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Frequently Asked Questions

Short answers to the most common questions about PureField's product scope, usage model, subscription structure, and data handling.

Last updated: April 19, 2026

Product and usage

What is PureField?

PureField is a business operations product that brings sales, CRM, service operations, and maintenance workflows into a single workspace. It helps teams manage customer, request, work order, service, and related operational records in a more organized way.

Who is PureField for?

PureField is designed for businesses that work with sales and customer teams, technical service teams, field operations teams, and maintenance teams. It is especially useful in environments where multiple users collaborate on the same customer and operational records.

What workflows does PureField cover?

The product supports core workflows such as CRM records, customer and contact management, quotes and follow-up processes, service requests, work orders, service reports, maintenance operations, and file and document management. Available features may vary depending on the selected plan, setup, and permissions.

Can different user roles be defined across the team?

Yes. PureField can be used with role and permission structures that fit different team needs. Which screens and records can be viewed or managed by which users may be configured based on your setup scope.

Subscription, data, and support

Is there a trial period?

PureField may offer a 14-day trial for eligible plans. Trial conditions are shown separately during sign-up or in the commercial proposal shared with you.

How does the subscription work?

PureField is available with monthly and annual subscription options. Unless clearly stated otherwise, subscriptions renew automatically at the end of each term. If you cancel before renewal, you are not charged for the next term.

Can we upload files and documents to PureField?

Yes. The product can support file, image, and document uploads connected to customer, service, quote, and similar operational workflows. Available formats and limits may vary depending on your selected configuration.

How is customer and operational data handled?

PureField directly manages the account, access, security, and support data required to operate the service. CRM, service, and operational data entered into the product by the customer is generally processed according to the customer's instructions. See our Privacy Policy for more detail.

How can I contact you for support or general questions?

For general information, support, and data-related requests, you can contact us at info@purefield.app. Requests are reviewed as quickly as reasonably possible.