Workflow guide, Service and maintenance
How do QR codes support service history and customer self-service?
- Author
- PureField
- Published
- Updated
QR-based service history lets teams and customers quickly access past service records, maintenance activity, and asset status. When it is combined with a self-service experience, users do not need to call for every request just to recover basic context.
Why does this matter?
Because one of the biggest time drains in technical service is repeatedly trying to reconstruct missing information. When service history is available through a QR workflow, both the customer and the service team operate from the same context.
What does a strong workflow look like?
- a QR code is attached to the asset
- the user scans the code
- past service records are displayed
- a new request can be created if needed
- the technical team opens a work order with the same context
How does PureField support this flow?
In PureField, the QR equipment record, service history, service records, and request intake are part of the Field Service module. The equipment's QR record holds the serial number, warranty end date, documents, and service history; both the technician and the customer can scan the QR code. That makes self-service practical without another disconnected tool.
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Frequently asked questions
How does QR code service history work?
The asset carries a QR code. Scanning it opens the asset’s previous service records; if needed, a new request is created and the technical team opens the work order with the same history.
What changes with customer self-service?
Customers do not have to call for every request; they can reach the asset’s history and status themselves. The service team picks up the request from the same context.
Which PureField module holds the QR equipment record?
Field Service. The QR equipment record, service history, service records, and request intake are all part of that module.