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Workflow guideService & Maintenance
How do QR codes support service history and customer self-service?
By: PureField Editorial TeamPublished: April 18, 2026
QR-based service history lets teams and customers quickly access past service records, maintenance activity, and asset status. When it is combined with a self-service experience, users do not need to call for every request just to recover basic context.
Why does this matter?
Because one of the biggest time drains in technical service is repeatedly trying to reconstruct missing information. When service history is available through a QR workflow, both the customer and the service team operate from the same context.
What does a strong workflow look like?
- a QR code is attached to the asset
- the user scans the code
- past service records are displayed
- a new request can be created if needed
- the technical team opens a work order with the same context
How does PureField support this flow?
In PureField, QR-based access, asset history, service records, and request intake are all natural parts of the Service & Maintenance module. That makes self-service practical without introducing another disconnected tool.